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TERMS OF SERVICE

1. Application area

For all contracts of Estanel Lda., Rua da Ponte 39, 3515-507 Vendas, Bodiosa, Viseu, Portugal, which are made through our online shop, these terms and conditions apply.

2. Contractor, customer service

The purchase contract is concluded with Estanel Lda. You can reach us for questions, complaints and complaints on +351 232 971 453.

3. Contract conclusion

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. If you have put together our shopping cart via our page, you can click on the Paypal button on our page to connect directly to your Paypal account take up. By clicking on the "pay" button in your Paypal account, you place a binding order for the goods contained in your shopping cart. The confirmation of receipt of the order is made together with the acceptance of the order immediately after we have received from Paypal the information about your order through an automated e-mail.

4. Prices and shipping costs

All mentioned prices are total prices including VAT plus shipping costs. The costs for packaging and shipping can be found in the respective offer.

5. Payment and delivery

Payment is by Paypal. When selecting the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment. We refer to any delivery restrictions, if they exist. If the customer is a consumer, the seller bears the shipping risk in any case, regardless of the shipping method.

6. Pickup

We only deliver by parcel. Unfortunately, a self collection of the product is not possible.

7. Retention of title

The goods remain our property until full payment.

8. Cancellation policy

Consumers have a 14-day right of withdrawal.
The detailed cancellation policy can be found below on our page.

9. Liability for defects, warranty rights, liability

There is a statutory warranty right for all our goods. The statutory provisions apply to liability and warranty.
The warranty period for used items is 12 months. Claims for damages remain unaffected by this provision. Any warranties do not limit the statutory warranty claims.

10. Contract Text Storage

We save the contract text and send you the order data and our terms and conditions by e-mail. You can also view and download the terms and conditions here on this page. Your past orders can be viewed in our customer login.

11. Contract languages

The languages available for the contract are Portuguese and German.

12. Provider and contractor

Provider and contract partner of the offers is:

Estanel Lda.
Rua da Ponte 39
3515-507 Sales, Bodiosa, Viseu, Portugal

Telefon: +351 232 971 453
E-Mail: geral@estanel.com

The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/ . We are not obliged and unwilling to participate in an out-of-court settlement procedure before a consumer arbitration board.